Last updated: 19 October 2026
Ordering, payment, cancellations and refunds at infomiro follow the rules below, which form part of our terms. The prices shown on infomiro.info apply to every order; each order is confirmed in writing and paid by invoice, never on the website itself.
1. How prices and orders are agreed
Our published prices apply to every order. Where a service is priced by quantity or the website shows an estimate, we state the final amount in writing before any work starts, based on the details you give us. Nothing is agreed or paid on the website itself: the order takes effect when you accept our written confirmation.
2. Payment terms
Invoices are payable within 14 days of the invoice date unless a different term is agreed in writing, and we accept bank transfer as well as the other methods stated on the invoice. For larger jobs an advance payment or payment in instalments may be agreed and recorded in the quotation. Overdue invoices are followed up with a reminder.
3. Cancelling or moving an appointment
You can cancel or move an appointment free of charge up to 48 hours before the agreed time by calling 01206 574 318 or writing to hello@infomiro.info. If you cancel later, or nobody is there when we arrive, we may charge for work already done and for costs we can no longer avoid, though we would rather find a new date.
4. Cancellation on our side
If we have to cancel or postpone an appointment, for example because of illness, a delay on an earlier job or circumstances beyond our control, we let you know as soon as possible and offer the next available date. If no new date suits you, anything you have already paid for that service is refunded in full.
5. Refunds and part-completed work
We return money through the method used for the original payment, normally within 14 days of agreeing the refund with you. If that method is no longer available, we ask for your bank details at hello@infomiro.info and transfer the amount free of charge. Services provided in full are not refunded; for partly finished work we charge the completed part and return the rest.
6. Complaints about our work
Complaints about the quality of a service should reach us at hello@infomiro.info within 14 days of the work being finished, or by telephone on 01206 574 318 before then. We reply within a few working days and agree with you how the matter will be put right, by reworking the service or by refunding part of the fee.
